United Cleaning Services employs 150 staff in Auckland and 130 staff in Hamilton and surrounding centres. Most of these staff are full-time employees who clean a number of sites. We also have our own full-time window cleaning crew.
We currently operate several casual crews who carry out many of our one-off cleans, builder’s cleans, emergency clean-ups and specialised work such as stripping and sealing floors, scrubbing and maintaining of stone floors, carpet shampooing, anti-static treatments and exterior cleans.
Both branches have an Operations Manager who is responsible for the overall performance of the Operations Teams at their respective branches. The Operations Managers are involved in client liaison, quality control and monitoring the performance of their division managers. Working with these Operations Managers is a team of Divisional Managers who are responsible for the day-to-day running of contracts. Both branches have a dedicated person allocated to staff training, which is carried out during the employee inductions. Key and specialist staff are also given training through the ITO Training System or other outside training professionals.
Sites that have three or more cleaners have a site supervisor who is responsible for the day-to-day supervision of the cleaners, re-ordering of supplies and assisting the management team with the running of these sites. The site supervisors are generally hands on, working closely with their team and who, in turn, are available to clients on mobile phone 24 hours a day. They undergo regular Supervisor Training and leadership courses to build their skills.